Questions the curators are asked most often. If yours is not among them, write to curators@byebye.works — correspondence is part of the work.
How do I choose the right talisman?
Do not begin from culture; begin from what haunts you. The ten doors on our homepage name the sufferings every tradition recognizes — restless nights, marked luck, the envious eye, grief, fear of the door. Choose the one that names yours, and the house will show you the two or three instruments the traditions raised against exactly that. Each carries its complete story; read until one of them reads back.
Are these genuine antiques?
No, and we will never pretend otherwise. Every object is a present-day work made in the tradition of its lineage — carved, hammered, painted or written in the forms the tradition prescribes, and plainly described as such. We deal in continuations, not excavations; the atelier sells no antiquities and no object presented as one.
Are the objects consecrated?
Each piece is made following the ritual forms of its tradition, and ships with the full rite by which its tradition seats, binds, or wakes such an object — placement, timing, moon phase, taboos. We make no claim that a specific named priest blessed your specific piece, because we will not sell you a claim we cannot stand behind. The rite of taking-up is yours; the instructions are exact.
Will a talisman fix my problem?
We are required to say — and honestly believe you deserve to hear — that these are symbolic ritual objects for personal spiritual practice and cultural collection. They are not medical devices, they guarantee no outcome, and they are never a substitute for a doctor, a therapist, or an emergency service. What they carry is what four thousand years of tradition put into them: form, discipline, story, and the strange steadiness of a rite kept properly.
How long does shipping take?
Every acquisition is dispatched within 48 hours, insured and tracked — the service we call Ritual Shipping ($25, waived above $300). Typical crossings: 3–6 business days within North America, 5–10 to Europe, 6–12 to Japan and elsewhere. Customs formalities at your border may add days the couriers do not control.
Can I return a talisman?
Yes — within 30 days of arrival, provided the object’s seals are unopened (several pieces, like the Takrut and the Union Piece, carry bindings that must never be untied; an opened seal cannot be resold and cannot be returned). The lacquered case and lineage scroll must travel back with the object. Full details on the Shipping & Returns page.
What do the taboos mean? Do I have to follow them?
Every product page carries its tradition’s prohibitions exactly as the lineages keep them — where a mask must not face a mirror, why a horn is never lent, when a scroll must not be unrolled. Whether you keep them is between you and the object; we publish them because an instrument stripped of its discipline is just a souvenir, and we do not sell souvenirs.
Are the materials responsibly sourced?
Materials are declared piece by piece on every listing — silver, woods, stone, paper, horn from fallen working animals. We work with artisans inside living traditions and pay working rates; where a tradition is endangered, a commission is also an act of preservation. Anything animal-derived or customs-sensitive is declared on the customs forms, plainly.
Is my payment information safe?
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Do you offer discounts?
Two, and only two. The seal FIRSTSEAL binds 10% from a first acquisition. After any completed order, the seal RETURN15 is yours — 15% from the next, in the understanding that a patron of this house is a correspondent, not a transaction. Neither expires; sha keeps no calendar.